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SP Boutique – Terms & Conditions
Effective Date: January 1, 2026
Welcome to SP Boutique. By visiting our store or placing an order, you acknowledge that you have read and agree to these Terms & Conditions.
AGE REQUIREMENT
SP Boutique sells adult-oriented products intended only for individuals who are at least 18 years old or the legal age required in their jurisdiction. By entering our store or purchasing a product, you confirm that you meet this requirement and are legally permitted to purchase the selected products in your location.
PRODUCT INFORMATION
We make every reasonable effort to provide accurate product descriptions, images, prices, and availability. Colors, packaging, and minor product details may vary slightly from the images shown.
We reserve the right to correct errors, update information, limit quantities, or cancel an order when a product is unavailable, incorrectly priced, restricted, or suspected of fraud. If we cancel a paid order, the applicable payment will be refunded.
Products are intended for personal, consensual adult use. Product descriptions are provided for general informational purposes and are not medical advice. Customers are responsible for reviewing all ingredients, materials, instructions, and manufacturer warnings before use.
ORDERS AND CANCELLATIONS
Please review your order and shipping address carefully before completing checkout. Cancellation requests are not guaranteed once an order has entered processing or has shipped.
SP Boutique may hold or cancel orders requiring payment, identity, address, inventory, or fraud verification.
FINAL-SALE AND HYGIENE POLICY
Due to the personal and hygienic nature of our merchandise, intimate products, opened products, worn apparel, lingerie, clearance merchandise, and items marked Final Sale cannot be returned or exchanged.
This policy does not eliminate assistance for an item that arrives damaged, defective, or different from what was ordered.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please contact SP Boutique as soon as possible after delivery if an item arrives damaged, defective, incomplete, or incorrect.
We may require:
• Your name and order number
• Clear photographs of the product and packaging
• Photographs of the shipping box and label
• A short video demonstrating the defect, when appropriate
Do not discard the product, packaging, or shipping box while your claim is being reviewed. Approved claims may be resolved through a replacement, store credit, or refund, depending on the circumstances and product availability.
SHIPPING AND DELIVERY
Orders are shipped to the address provided during checkout. Customers are responsible for confirming that the address is complete and correct.
Delivery dates are estimates and are not guaranteed. SP Boutique is not responsible for delays caused by carriers, weather, customs, emergencies, or circumstances beyond our reasonable control.
If tracking shows that a package was delivered but it cannot be located, please contact the carrier and SP Boutique promptly so the available information and next steps can be reviewed.
Packages returned because of an incorrect address, refusal, failed delivery, or another customer-related issue may require an additional shipping payment before being mailed again. Original shipping charges are generally nonrefundable.
INTERNATIONAL ORDERS
International customers are responsible for determining whether a product may legally be imported into their country. Customers are also responsible for customs duties, taxes, brokerage fees, and import charges.
Some products cannot be shipped internationally because of carrier, customs, manufacturer, or legal restrictions. If we cannot legally or safely fulfill an international order, the affected item or order will be canceled and refunded.
PAYMENTS AND DISPUTES
Payments must be completed through the payment methods provided during eCRATER checkout. We may request additional verification before processing an order.
Please contact SP Boutique directly before opening a payment dispute or chargeback so we have an opportunity to investigate and resolve the matter. We reserve the right to provide order records, tracking, delivery confirmation, communications, and applicable store policies when responding to a payment dispute.
PRODUCT USE AND LIMITATION OF LIABILITY
Customers are responsible for using products safely, responsibly, and according to manufacturer instructions. Individual experiences and results may vary.
To the fullest extent permitted by applicable law, SP Boutique is not responsible for injury, irritation, allergic reaction, damage, or loss caused by misuse, improper storage, failure to follow instructions, or use contrary to manufacturer warnings.
INTELLECTUAL PROPERTY
SP Boutique branding, original text, graphics, and store images may not be copied, reproduced, distributed, or used commercially without written permission.
PRIVACY
Customer information is used to process orders, provide customer service, prevent fraud, and meet legal or platform requirements. Payment information is processed through the payment provider selected during checkout.
GOVERNING TERMS
These Terms are governed by applicable laws of the Commonwealth of Virginia and the United States. eCRATER’s rules and the policies of the selected payment provider also apply to transactions completed through this store.
SP Boutique may revise these Terms when necessary. The version displayed when an order is placed will apply to that purchase.
CONTACT US
Questions about an order or these Terms may be sent to:
SP Boutique Customer Support
Email: [[email protected]](mailto:[email protected])
By placing an order, you confirm that you meet the applicable age requirement and agree to these Terms & Conditions.
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